Downtown Zürich Car Rental

Follow the sign to park the car in the rental return area.  There is a drop box where the customer should leave the copy of the rental agreement and the keys.  The vehicle remains the renter’s responsibility until it is checked in by a National employee the next business day.

The minimum age requirement for all vehicles is 21. A young driver fee of 19.90 CHF (excl. VAT) per day up to a maximum charge of 199.00 CHF (excl. VAT) applies for all renters between the age of 21 and 24.

Vehicles can be driven in all European countries excluding Albania, Belarus, Bosnia, Kosovo, Moldova, Montenegro, Northern Macedonia, Russia, Kaliningrad region, Turkey and Ukraine. No additional charges apply for cross border travels. Customers are not required to inform the rental branch of their intention to leave the country with the vehicle and no prior require authorization is needed.

Collision Damage Waiver and Theft Protection (CDWTP) reduces the liability of the renter in the event of theft, attempted theft or damage to the bodywork of the vehicle, provided that the vehicle is used in accordance with the Terms and Conditions of the rental agreement. If Collision Damage Waiver and Theft Protection (CDWTP) is not included in the reservation, the renter has full liability for the vehicle. Collision Damage Waiver and Theft Protection (CDWTP) is available for purchase if not included in the reservation.

If included in the reservation, the excess amount ranges between 1500 CHF and 5000 CHF depending on car class. Excess will be charged every time that a vehicle is damaged. Collision Damage Waiver and Theft Protection (CDWTP) is not insurance.

Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle should contact our damage recovery department on claims@enterprise.ch.

All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

As a customer, you have a choice as to how you would like to pay for fuel.
 
Option 1 – Pre-pay Fuel

This option allows the renter to pay for the fuel at the time of rental and return the tank empty. No refunds will be issued for unused fuel.

Option 2 – We Refill

This option allows the renter to pay at the end of the rental for fuel used but not replaced. Price will be higher than local fuel prices.   Additional charges may be added.

Option 3 – You Refill

This option allows the renter to return the vehicle with the same amount of fuel as received to avoid extra fuel charges.

Personal Accident Cover
Our Personal Accident Cover provides you with financial compensation in the event of an accident with your rental vehicle or while getting in or out of the car. This coverage applies to the registered and named driver as well as their passengers for the duration of the rental. Coverage amounts: Up to CHF 30000.00 per person in the event of disability, CHF 15000.00 in the event of death.

VISA, American Express and MasterCard are accepted for payment and deposit for the rental. All customers are required to provide a deposit, plus the cost of the rental by credit card. The deposit amount for car classes intermediate and below is CHF 2,000.00. The deposit amount for any car class above intermediate is CHF 3,000.00. Payment must be made with a valid credit card issued in the name of the renter.

Roadside Assistance Protection is an optional coverage available for selection by the renter. Roadside Assistance Protection includes all the benefits of Basic Roadside Assistance Protection. In addition, Roadside Assistance Protection covers the costs of overnight accommodation and onward travel by taxi, train, or bus for all passengers in the vehicle, up to a total cost of 500 CHF.

If necessary, a replacement vehicle will be delivered within 24 hours in Switzerland. You must adhere to all rental terms and conditions to receive the benefit of Roadside Assistance Protection.

Roadside Assistance Protection also covers the cost of repair/replacement for the following:

- Misfuelling (only if the renter realizes and informs the rental company before the engine has been started following refueling)
- Loss of the vehicle key or the key locked inside the vehicle
- Flat car battery
- Running out of fuel

The renter and all additional drivers must present a valid driver's license at the time of rental. In addition to the valid driver's license, the main renter must present an official photographic identification (e.g. passport) and a credit card issued in their name. All persons with a driver's license not issued in Latin script (e.g. German, French, Italian, English) must carry an international driver's permit, in addition to their driver’s license from their country of origin.

Supplemental Liability Protection (Third Party Liability) cover is required by law and included in all rates. All vehicles in our fleet are insured against damage or injuries caused to a third party and third party property as a result of an accident involving the hire vehicle. You must comply with all the rental company’s terms and conditions in order to receive the benefit of the insurance provisions.