Car Rental and Emerald Club FAQs

Can I rent a car without a credit card?

Does National accept gift cards?

Does National have a grace period for returning a car late?

How do I cancel my car rental reservation?

How do I update or change the credit card on my profile?

How old do you have to be to rent a car?

Is there a fee for an additional driver?

What are the requirements for renting a car?

What are the taxes, surcharges and fees that I am paying?

What do I do if my flight has been delayed?

What fuel options do you offer?

What is the driver's license policy when renting a vehicle with National?

What is your pet policy?

Will elite tiers be extended as a result of COVID-19 travel restrictions?

One Way Car Rental Fees

What is a car rental drop charge?

Can I add snow chains to the rental car?

Car rental with car seats

Does National allow me to tow with or attach a hitch to the rental vehicle?

Does National offer coverage products for purchase with my rental?

What type of additional equipment is offered on National rental cars?

Car rental toll charges & payments

Car rental toll info and receipts

Can I take tolls in a rental car?

How do I sign up to automatically receive toll receipts?

Why did I get a citation?

Does National have a lost and found?

How do I automatically get receipts emailed to me?

How do I obtain a receipt for my rental?

Can I get my higher status with a competitor matched?

Can I transfer my Emerald Club free days to someone?

Can I use my Emerald Club free day on an Enterprise rental?

Can a spouse or family member use my Emerald Club account/profile?

Earning Emerald Club credits from renting with Enterprise

Emerald Club Terms and Conditions

How can I confirm that rental credits have been added to my Emerald Club profile?

How can I find my Emerald Club number if I do not know it?

How can I update my Corporate Contract on my Emerald Club profile?

How do I add my Emerald Club Member number to an existing reservation?

How do I change my name on my Emerald Club profile?

How do I earn frequent flyer miles or hotel credits on a rental?

How do I earn rental credits?

How do I get into my Emerald Club account?

How does the counter bypass work?

I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do?

Enterprise Holdings Safety Recall Policy

What is Drop & Go?

What is Emerald Club Aisle Service?

Will I earn frequent flyer miles or hotel points when I rent at Enterprise?