Arrival:
To be able to pick up a car outside of our opening hours, there will be an OUT-OF-HOURS CHARGE of DKK 375.
Once in the arrivals hall, follow the signs to the Car Rental Centre. Our key box is located to the right, in the entrance of the Car Rental Centre.
Please follow the instructions emailed prior to arrival or those stated on the key box to get your key.
Wi-Fi/data is needed to access the rental key provided during an After Hours reservation. If you cannot access Wi-Fi/data, have any issues, or need assistance, please contact our 24-hour helpline on +298 299 800.
Once you have collected your key, please follow the instructions we have given you in the email. Your vehicle is parked in area P3F, and the stall number will be marked on your key.
Your vehicle has been checked for damage and, if there is any, this has been marked on the rental agreement that you will have received by email after signing the agreement. Please take time to walk around your vehicle before leaving the parking area. If you notice any other damage, please take a photo/video with the time/date and contact our branch as soon as possible by emailing the pictures to inform us of the new damage. Please remember to provide the vehicle's number plate in the email.
To exit the parking area, follow the signs for 'Exit'.
Return:
When returning the car, please park it in one of our spots at area P3F — we have 30 spots that are marked with Enterprise. If there are no spots available, please park the car close to our parking area.
To drop off your key, please return to the Car Rental Centre and drop your key in the Alamo/Enterprise/National drop box.
The final invoice will be sent to your email as soon as possible.
Important information: We provide 24/7 returns for travellers' convenience. Please note that, outside of business hours, depositing the keys in the drop box does not constitute the end of the rental. You remain liable for any damage until an Alamo/National/Enterprise employee takes possession of the vehicle and keys when the rental branch opens the following working day.