Arrival
After exiting baggage claim, follow the exit sign and enter the car park.
Walk 70 metres and enter the door on your right. Inside, the key box is located on the wall to your left.
Please follow the instructions previously emailed or those stated on the key box to get your key.
Wi-Fi/data is needed to access the rental key provided during an After Hours reservation. If you cannot access Wi-Fi/data or if you have any issues or need assistance, please contact the 24-hour helpline for guidance.
When you have collected your key, go back to your right down the corridor and the exit will be on your left. When outside, follow the road to the right, and at the end turn left. You will find the parking area straight ahead. Look for our flag at the centre of the parking area, branded Enterprise/Alamo/National.
Your vehicle has been checked for damage and, if there is any, they have been marked on the rental agreement that you will have received by email after signing the agreement. Please take time to walk around your vehicle before leaving the car park. If you notice any new damage, take a picture/video with the time/date and contact our branch as soon as possible during business hours to inform us of the new damage.
The exit is located at the end, furthest away from the airport.
Return:
Follow the signs to 'Rental Car'. Entering the parking area, look for our flag branded Alamo/Enterprise/National. Park your vehicle at an available stall marked Alamo/Enterprise/National.
To drop off your key, please go one level up and the key box will be located in front of you.
You can also return the key at our office, where a drop box is located.
Follow the instructions on the display and enter the plate number on the key tag (i.e. UF12345) and your phone number. A slot will open, place the key inside and close the slot firmly. If you have any issues or need assistance, please contact the 24-hour helpline for guidance.
The final invoice will be sent to your email within 72 hours.
Important information: We provide 24/7 returns for travellers' convenience. Please note that, outside of business hours, depositing the keys in the drop box does not constitute the end of the rental. You remain liable for any damage until an Alamo/National/Enterprise employee takes possession of the vehicle and keys when the rental branch opens the following working day.